Data Protection
We appreciate your visit and your interest in our company. The purpose of these notes is to inform you about the processing of your personal data (hereinafter referred to as data). This includes, among other things, your email or IP address.
1. Data Controller
The controller within the meaning of Art. 4 No. 7 GDPR is Versandhelden – further information can be found in the legal notice.
You can reach our Data Protection Officer as follows:
held@versandhelden.com
2. Informational Use
For the informational use of our websites, we only collect the data that your browser automatically transmits to us, such as:
- IP address (network address)
- Address of the website you came from
- Address of the retrieved files (request URL = URL)
- Date and time of access
- as well as the operating system and browser version of your device (User-Agent)
The data is stored in (technical) logs.
2.1 Retention Period
The retention period for this data (logs) is 720 days.
2.2 Legal Basis(Es) for Data Processing
The aforementioned data is technically necessary to provide you with our websites and to ensure stability and security, in accordance with Art. 6 para. 1 lit. f) GDPR.
3. Cookies
We use cookies and similar technologies to enable certain functions within our websites. A cookie is a small information package consisting of a pair of data, a key and a value. A cookie is managed by the browser on the user’s device and thus stored there. We may use cookies if they are strictly necessary for the operation of our websites. For all other cookie types, we require your permission. Some cookies are used by third-party providers that we have integrated into our websites.
An overview of all cookies used, including storage duration and the corresponding legal bases, can be found in our Consent Manager (cookie banner). With this, you can also manage your consents at any time. The Consent Manager is automatically displayed on your first visit.
Here you can review your current consents or settings in the Consent Manager and, if necessary, adjust them.
4. Contact
When you contact us via email or contact form, the data you provide, e.g., your email address, your name, your phone number, and the content of the message, will be processed to clarify your request.
4.1 Retention Period
We delete the data collected in this context once its storage is no longer necessary for these purposes, or restrict processing if statutory retention obligations exist (archiving obligations for business and commercial letters).
4.2 Legal Basis(Es) for Data Processing
The processing is necessary for the performance of a contract to which the data subject is party or for the implementation of pre-contractual measures taken at the request of the data subject, in accordance with Art. 6 para. 1 lit. b) GDPR.
Alternatively, processing takes place in our and your legitimate interest in handling your request, in accordance with Art. 6 para. 1 lit. f) GDPR.
5. Your Rights
You have the following rights regarding your data:
- Right of access,
- Right to rectification or erasure,
- Right to restriction of processing, and
- Right to data portability.
5.1 Right to Lodge a Complaint with a Supervisory Authority
You also have the right to lodge a complaint with a data protection supervisory authority regarding our processing of your data. The supervisory authority directly responsible for us is:
5.2 Right to Object to Direct Marketing and Processing Based on our Legitimate Interest
Insofar as we exceptionally process your data on the basis of Art. 6 para. 1 lit. f) GDPR (legitimate interests), you have the right to object at any time, on grounds relating to your particular situation, to the processing of your data by us. If we cannot demonstrate compelling legitimate grounds for further processing that override your interests, rights, and freedoms, or if we process your data for direct marketing purposes, we will no longer process your data (cf. Art. 21 GDPR). If we enable you to exercise your right to object, possibly by technical means, we will inform you about this in the individual data processing operations further up in our privacy policy.
5.3 Right to Withdraw Consent
You have the right to withdraw any consent given for the collection and use of your data at any time with future effect. The lawfulness of processing based on consent before its withdrawal is not affected thereby. You can withdraw or individually configure your cookie consents in our Consent Manager (cookie banner).
5.4 Contact Options Regarding your Rights
To exercise your rights, you can contact us at any time. The best way to do this is to use the following email address: held@versandhelden.com.
You are also welcome to use one of the contact options in our legal notice or contact our Data Protection Officer directly (contact details above).
6. Consent Tool
To manage the cookies and similar technologies (tracking pixels, web beacons, etc.) used and related consents, we employ the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at https://devowl.io/de/rcb/datenverarbeitung/.
Legal bases for the processing of personal data in this context are Art. 6 para. 1 lit. c GDPR and Art. 6 para. 1 lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.
The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we cannot manage your consents.
As of: 2025-10-16
